Shipping Policy

Lhome executes clear, highly optimized commercial shipping structures explicitly configured for our retail market footprint in Singapore. We maintain strict logistical controls to guarantee your fragile minimalist items are safely transported and delivered.

1. Comprehensive Free Shipping Provision

Lhome maintains an absolute zero-cost standard delivery model across all items. We provide  Free Standard Shipping on all domestic residential and commercial orders bound for Singapore. There are no hidden surcharges, minimal monetary checkout criteria, or tier-based exclusions applied to this standard service.

2. Currency and Regional Operational Bounds

• Financial Currency Standard: All transactional values, item balances, and financial summaries on our platform are processed and settled exclusively in United States Dollars (USD).
• Geographic Delivery Limits: We ship exclusively to physical residential, business, and commercial street locations within the main islands of Singapore. We cannot execute physical deliveries to post office box facilities (P.O. Boxes), automated parcel lockers, military zones (APO/FPO/DPO), or restricted sovereign airfields.

3. Order Handling, Transit Timelines, and Daily Cut-Off Measures

Our logistical pipeline is bound by specific operational parameters. Please evaluate the following clear matrix:

• Order Handling & Processing Time: 1 to 3 Business Days (Monday through Friday). This precise duration covers automated fraud screening, dedicated quality-assurance physical checks, secure multi-layered styrofoam molding application, and official customs logistics container sorting. Transactions placed during weekend periods initiate processing cycles on the immediate following business Monday.
• Logistics Transit Time: 7 to 13 Business Days (Monday through Friday). This defines the real physical transport duration required for our international freight partner to clear Singapore Customs and execute terminal door-to-door courier delivery to your specified location.
• Daily Logistical Cut-Off Time: 5:00 PM (GMT+8) Singapore Standard Time. All transactions captured after this exact mark will automatically shift into the immediate subsequent business day's structural handling queue.

4. Mitigating Delivery Disruptions

While our network maintains premium schedules, total fulfillment timeframes may experience occasional fluctuations due to unpredictable external logistics anomalies. These include Singapore national holiday port congestions, mandatory customs regulatory holding inspections, extreme weather conditions, or unforeseen global transit disruptions. Lhome guarantees clear notification via email if any significant operational delay affects your parcel.

5. Resolution Protocol for Lost or Missing Parcels

If your digital tracking portal reflects a confirmed delivery execution milestone but the physical parcel remains uncollected, please thoroughly review your residential perimeter, adjacent collection boxes, or verify details with building management. If the parcel cannot be located after 3 consecutive days from the official carrier delivery timestamp, alert us immediately at info@lhome.shop so our logistics agents can open an official corporate investigation with the courier network.